Operational Resilience for Critical Systems
We lead high-severity incidents calmly and decisively—on-site, 24/7—until systems are stable and stakeholders are informed. Combined with strategic IT consulting for ServiceNow, mainframe, DORA compliance, and time registration regulations.
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Our Services
Specialized consulting and incident management for enterprise resilience
24/7 Incident Management
On-site high-severity incident leadership across the EU. We bring calm expertise to crisis situations, coordinating technical teams and stakeholder communication until systems are stable.
24/7 support for high-severity incidents; on-site across the EU subject to travel time.
Learn moreServiceNow Consulting
Strategic implementation and optimization of ServiceNow ITSM, ITOM, and custom workflows. We help organizations maximize their ServiceNow investment through process alignment and technical excellence.
Mainframe Consulting
Expert guidance on mainframe modernization, integration, and operational optimization. We help preserve your critical mainframe assets while enabling innovation.
DORA Readiness
Operational implementation of Digital Operational Resilience Act requirements. We translate regulatory obligations into actionable processes, controls, and documentation.
Time Registration Compliance
Operational implementation support for time registration regulations. We help you deploy systems and processes that meet legal requirements.
How We Run Critical Incidents
A methodical approach to incident management that prioritizes stability, communication, and continuous improvement
Assess
Rapid situational analysis to understand scope, impact, and immediate priorities
Stabilize
Implement containment measures and restore critical functionality
Communicate
Clear, timely updates to all stakeholders with appropriate technical detail
Recover
Systematic restoration of full service capability with verification
Learn (RCA)
Thorough root cause analysis to understand what happened and why
Prevent
Implement improvements to prevent recurrence and strengthen resilience
Expected Outcomes
What our clients typically experience when working with us
Reduced Downtime Risk
Faster incident response and more effective recovery processes
Improved Decision Speed
Clear incident command structures enable faster, better-informed decisions
Clear Stakeholder Communication
Professional, timely updates that maintain trust and manage expectations
Strengthened Resilience
Systematic improvements from lessons learned reduce future incident risk
Resources
Insights and guidance on operational resilience and IT consulting
Major Incident Management: A Practical Playbook for SMBs
A structured approach to handling critical incidents when your organization doesn't have enterprise-scale resources. Learn the essential practices that make the difference.
DORA Readiness: Turning Compliance into Operations
The Digital Operational Resilience Act is now in effect. Learn how to move beyond checkbox compliance to genuine operational resilience.
ServiceNow Incident Workflows That Actually Work
Many ServiceNow implementations create complexity without value. Learn how to design incident workflows that accelerate resolution and reduce friction.
Stay Informed
Subscribe to receive insights on operational resilience, regulatory updates, and best practices.
Ready to strengthen your operational resilience?
Contact us to discuss how we can help protect your critical systems.
Book a ConsultationOr email us directly at thijs@davoox.com